Orders & Returns

1. Placing your order
2. Free Shipping
3. Discreet Packaging
4. Delivery
5. Delivery times
6. Store Pick-Up
7. GLS Parcel Shop
8. Product Inspection
9. Cancelling or changing your order
10. Defects
11. Returns
12. Refunds
13. Fare Deals Agreement
14. Privacy Policy
15. Online Payments
16. FAQ
17. Please note

1.Placing your order:

-Price guarantee: We are constantly trying to offer all customer the best deals possible and we only offer real deals, real prices and we will price match if you for any reason find the price cheaper with any other businesses operating in the Republic of Ireland, terms and conditions apply.

-Please choose carefully before purchasing as we are unable to accept returns on any adult sex toy product for change of mind or dissatisfaction

-Please study the descriptions and specifications before purchasing as due to the nature of sex toys we are not a try and buy service

2.Free Shipping:

-Free shipping in Republic of Ireland and Norther Ireland on orders over €25

-Orders under €25 incur a shipping charge of €4.99

3.Discreet Packaging:

-All orders are double wrapped in bubble wrap, shipment bags or unmarked boxes

-Generic delivery label showing your delivery information

-No mention of our name of or package content

-For Store Pick-Up, the orders are placed in unmarked shopping bags

4.Delivery:

-Delivery performed by GLS couriers

-GLS couriers do not have access to OOHPod Lockers

-Include Eircode, valid Irish registered landline or mobile number and valid e-mail address

-Having delivery issues? Contact us with your order number or GLS directly with your tracking number

-We will not refund you for anything that gets damaged or lost after we have successfully delivered it to your selected delivery address

-Orders placed before 2PM Monday to Friday, have a 98% chance of next day delivery, although we cannot guarantee it

5.Delivery times:

-Courier collection time Monday to Friday is 2pm

-Orders placed after 2pm will be processed for courier collection next courier working day

-GLS does not operate at the weekend or Bank Holidays

-December deliveries: courier delivery dates will be posted on the home page

Please be aware that due to the large volume of goods shipped during the holiday season, delays are completely normal and expected. Although we aim to have your parcel with you as soon as possible, please be patient with your holiday purchases. 

6.Store Pick-Up

-All orders can be collected in store

-Orders placed during our opening hours can be collected after 2 hours

-Orders placed outside of our opening hours can be collected 2 hours after next day’s opening

-Orders will be held for 1 month before the order is cancelled and refunded

-You will receive an e-mail when your order will be ready for collection

7.GLS Parcel Shop

-Discreet delivery nationwide to a trusted local address Parcel Shop Map | GLS Ireland

-Use the most convenient address as your delivery information including Eircode and Parcel Shop ID

8.Product Inspection:

-You may have noticed the items you receive from us may appear to have been opened, we test them prior to packing to ensure they are fully functional

-All electronic and pump items, as well as some silicone/TPR items are checked by dedicated staff before shipping to ensure they are fully functional and fit for use. This eliminates the chance of our customers receiving factory faulty products. All checked items will be marked with a “Checked” sticker to showcase this.

9.Cancelling or changing your order:

- Please get in touch at shop@loveangels.ie regarding cancellations or changes before 2pm

- Any price differences will be invoiced/refunded as required

- Orders cancelled after courier collection will incur a charge of €4.99 return fee

- Orders can be cancelled by getting in touch with us, directly with GLS with your tracking number, or by refusing the delivery

- Please note for change of mind where the items have already been shipped, there will be a re-stocking fee for each item at 10% and also shipping packaging and delivery costs of €4.99 each

- We are unable to accept returns on any adult sex toy product for change of mind or dissatisfaction, otherwise we have a 14 Days return policy once the item is in sealed, unopened packaging and fit for re-sale

- If the order has already entered the delivery process please note that our cancellation policy varies to our standard returns policy.

10.Defects:

-Some issues can easily be helped over phone or e-mail. Get in touch with us for Troubleshooting of your item

-If an item is found to be defective within 7 days of purchase, we will replace it with the same item. When our checkers have received and processed the defective item we will promptly ship a new replacement to you free of charge. Any item returned must have all original parts, packaging, batteries if applicable, cords, controls, blank warranty cards, instructions etc.

-If you have an item you’d like to return, please contact us first by email at shop@loveangels.ie or call us on (061) 319566

11.Returns:

-Get in touch at shop@loveangels.ie before you return anything

-Free returns on faulty or incorrect items at the time of delivery

-Free returns on items faulty within 7 days of delivery

-No returns/refund or exchanges on lingerie items for any reason

-No returns for dissatisfaction – we are not a buy and try service

-All packaging, cables, leaflets, extras need to be included with the return

-Include your packing slip in the return

-We also can never ever accept returns for single use products or products that come in packs or bottles like condoms, lubricants, oils, batteries, tube masturbators, etc

-Returns done through GLS Parcel Shop service – print the return label once received and drop into your nearest branch

12.Refunds:

-We guarantee a full refund or product exchange if the faulty/incorrect item is returned to us unused and in the condition they were sent. Items must be in original, undamaged packaging, with labels and seals intact and not tampered with.

-Refunds are issued within 30 days of receipt of the original returned merchandise. A confirmation email will be sent to you once the refund is processed. Please allow sufficient time for the credit to appear on your account statement. Shipping charges are non-refundable.

-Loveangels will reserve the right, at its own discretion, to deny any exchange or refunds if the fault is not due to manufacturing defects or is deemed due to misuse, wear and tear.

-Shipping charges will not be reimbursed if management deems the goods as being damaged by misuse, wear and tear.

13.Fare Deals Agreement:

-As a family run business we really want to be fair and treat our customers with respect. But in some cases if we receive goods for return that are no longer fit for resale then we will not be able to process a full refund, we will either offer to return the goods with a postage fee or we’ll contact you and try to come to a fair and mutual agreement, 

-Please study the descriptions and specifications before purchasing. All descriptions and images are correct and up to date including measurements, size guides, functions, etc.

14.Privacy Policy:

Privacy and Cookie Policy - Loveangels

15.Online Payments:

-Simple and secure,

Loveangels accept all major credit cards; you don’t have to be a computer whizz to pay online using your Visa, Visa Electron, Visa Debit, MasterCard and Maestro. We also accept Apple Pay, Shopify Pay and Google Pay.

-Cheque and Bank Draft payments: get in touch with us first, send your order including all delivery/contact information and cheque to us. Your order will be shipped once the cheque/bank draft clears.

16.FAQ:

-Before getting in touch, make sure to read the Instruction Manual included with your purchase as a leaflet or QR code.

-If you are still having difficulties, have a read through the FAQ before getting in touch.

-My toy is powdery/oily once opened:

Many manufacturers use powders such as talcum or cornstarch as well as oil or water based gels during the manufacturing process to ensure the the materials don't stick to the manufacturing moulds or themselves.

-My toy isn’t turning on:

Press and hold the ON button for 3-5 seconds to turn the toy on. Single click of the function button will change function frequencies, another long press and hold will turn the toy off.

Battery operated – ensure any protective sleeves are taken out of the battery compartment. Use good quality batteries such as Duracell or Energiser as some weaker brands may not work. Ensure the batteries are inserted correctly. Press

Rechargeable – ensure the product is charged as per manufacturer specifications

-My toy isn’t charging:

Ensure the cable is inserted correctly as per Instruction Manual or packaging

Only plug the charger into a wall adaptor, do not charge through computer/laptop or car charger

Plug and unplug the connected charger from the toy a few times to loosen connection opening

-Storage:

Ensure toy is stored in individual storage pouch as silicones touching can cause discoloration and damage

Good ventilation

Clean toys before storing and before use

-Still having trouble? Get in touch at shop@loveangels.ie or 061319566

17.Please note:

-Make sure to thoroughly clean your items before and in between uses

- We cannot help with your delivery issues if you do not let us know you’re experiencing them

- Order before 2pm Monday to Friday to avail of next day delivery. But please be aware that although we pay for next day delivery we do not Guarantee it as delays can occur,  For orders made after 2pm, your item will be dispatched on the next working day.

- Please note some items carry a manufacturer's warranty. If your item contains a manufacturer's warranty, please use this to return to the manufacturer for replacement.

- You'll be responsible for the cost of returning the products to us that is not faulty or not fit for re sale

- Customers are responsible for any returns until we receive the returned item(s).

-Shipping charges are non-refundable

-We offer 7 days Free Return on faulty goods, 14 Day change of mind policy on unopened and unused items (T&C apply). Any manufactured warranties can be used through the manufacturer directly

-EU guidance gives a clear example that sex toys, underwear, and similar intimate goods fall under hygiene sensitive exceptions once opened and cannot be returned unless faulty, not fit for use or not as described