Privacy Policy

This Privacy Policy explains how we (“the Store”, “we”, “us”, or “our”) collect, use, store, and protect your personal data when you use this website.

We are committed to protecting your privacy and handling your personal data transparently and securely in accordance with the UK General Data Protection Regulation (UK GDPR), the EU General Data Protection Regulation (EU GDPR), and applicable data protection laws.

By using this website, you acknowledge that your personal data will be processed in accordance with this Privacy Policy.

1. Personal Data We Collect

We may collect and process the following personal data:

• Name

• Email address

• Telephone number

• Billing and delivery information

• Order and transaction details

• Preferences, interests, and feedback

• Technical data such as IP address, browser type, and device information

• Information provided through customer surveys, reviews, or promotions

For details on cookies, please see Section 8 below.

2. How We Use Your Personal Data

We process your personal data for the following purposes:

• To process and fulfil orders

• To manage customer accounts and enquiries

• For internal record-keeping and administration

• To improve our products, services, and website experience

• To send service-related communications

• To send marketing communications where permitted

• To request customer feedback and reviews

• For analytics, security, and fraud prevention

3. Lawful Basis for Processing

Under UK and EU GDPR, we rely on the following lawful bases to process your personal data:

• Contractual necessity – to fulfil orders and provide services

• Legal obligation – to comply with legal and regulatory requirements

• Legitimate interest – to improve services, prevent fraud, and request customer feedback

• Consent – where required for marketing communications or non-essential cookies

You may withdraw your consent at any time.

4. Third-Party Review Platforms

Following a purchase, we may invite customers to leave a review of their experience.

To facilitate this, we may share limited personal data with trusted third-party review platforms, including but not limited to:

• Trustpilot

• Judge.me

The data shared may include:

• Customer name

• Email address

• Order reference

• Purchased product or service

These platforms process personal data on our behalf solely for the purpose of collecting customer feedback and improving our services.

The lawful basis for this processing is legitimate interest under Article 6(1)(f) of the UK and EU GDPR.

You have the right to object to this processing at any time and may opt out of review invitations by using the unsubscribe link in the review email or by contacting us directly.

5. Marketing Communications

Where you have opted in, we may send you promotional emails about products, services, offers, or updates we believe may be of interest to you.

You may opt out of marketing communications at any time by:

• Clicking the unsubscribe link in our emails, or

• Contacting us using the details provided below

We do not sell your personal data to third parties.

6. Data Sharing and Third Parties

We may share personal data with trusted third parties where necessary, including:

• Payment service providers

• Website hosting and IT service providers

• Email and communication platforms

• Analytics and performance monitoring providers

• Review and feedback platforms

All third parties are required to process your personal data securely and in accordance with data protection law.

7. Data Security

We are committed to ensuring that your personal data is secure. We have implemented appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse, or disclosure.

8. Cookies

Cookies are small files placed on your device to help improve website functionality and analyse usage.

We use:

• Essential cookies – required for website operation

• Analytics cookies – to understand website performance

• Functionality cookies – to remember preferences

Non-essential cookies are only placed with your consent. You may manage your cookie preferences through our cookie banner or browser settings.

Declining cookies may affect website functionality.

9. Links to Other Websites

Our website may contain links to external websites. Once you leave our site, we have no control over how other websites collect or process personal data. We encourage you to review their privacy policies separately.

10. Your Data Protection Rights

Under UK and EU GDPR, you have the right to:

• Access your personal data

• Request correction of inaccurate data

• Request erasure of your data

• Restrict or object to processing

• Withdraw consent at any time

• Request data portability

• Lodge a complaint with the Information Commissioner’s Office (UK) or your local EU supervisory authority

11. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy, comply with legal obligations, and resolve disputes.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and we encourage you to review it periodically.

13. Contact Us

If you have any questions about this Privacy Policy or how we process your personal data, please contact us using the details provided on our website.

List of cookies we collect

The table below lists the cookies we collect and what information they store.

Cookie Name	Cookie Description
FORM_KEY	Stores randomly generated key used to prevent forged requests.
PHPSESSID	Your session ID on the server.
GUEST-VIEW	Allows guests to view and edit their orders.
PERSISTENT_SHOPPING_CART	A link to information about your cart and viewing history, if you have asked for this.
STF	Information on products you have emailed to friends.
STORE	The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE	Indicates whether a customer allowed to use cookies.
MAGE-CACHE-SESSID	Facilitates caching of content on the browser to make pages load faster.
MAGE-CACHE-STORAGE	Facilitates caching of content on the browser to make pages load faster.
MAGE-CACHE-STORAGE-SECTION-INVALIDATION	Facilitates caching of content on the browser to make pages load faster.
MAGE-CACHE-TIMEOUT	Facilitates caching of content on the browser to make pages load faster.
SECTION-DATA-IDS	Facilitates caching of content on the browser to make pages load faster.
PRIVATE_CONTENT_VERSION	Facilitates caching of content on the browser to make pages load faster.
X-MAGENTO-VARY	Facilitates caching of content on the server to make pages load faster.
MAGE-TRANSLATION-FILE-VERSION	Facilitates translation of content to other languages.
MAGE-TRANSLATION-STORAGE	Facilitates translation of content to other languages.